Contact

✉️ info [at] naohoa.com
📍 25 Gelligaer Gardens, Cardiff, CF24 4LT

Appointment-only (11am-6pm, Fri/Sun – with some flexibility on Mon/Wed).
Currently working on reduced hours due to having a young family.

Monthly updates available via Newsletter.

Frequently Asked Questions

Please read this before contacting me in case your question has already been answered.

How much do you charge?

Consultation: £15

Minimum charge: £50
Hourly Rate: £150*
Day Rate: £750**

Booking Fee: £20

* £120/ph for return clients from 2015-25.
** £600/pd for return clients from 2015-25.
Day Sessions = 6hrs tattooing or until 6pm – whichever comes first.

Deposits and Booking Fee(s) are non-refundable and will be deducted at the end of your tattoo session. Fees include designs (up to 3 iterations), multiple-sized stencils to choose from, pre-cut Saniderm, parking for one vehicle and a Gift Bag (for first-time clients). The studio is exclusive to one client at a time for full comfort and privacy.

5% discount is granted to students and NHS staff – please have relevant I.D. with you during your Consultation or tattoo appointment.


Is there a waiting list?

20 clients wanting Bespoke pieces are accepted at each round when my books re-open (which is announced one week in advance via Mailing ListInstagram and Facebook). First-come-first-serve. Those seeking Flash don’t require a Consultation. Full explanation here.

Ways to Pay

✔ Cash
✔ Card (minmum spend £20)
(Visa/VPay/Mastercard/Maestro/American Express).
✔ Bank Transfer (preferred)
✔ PayPal

Is there an age restriction?

Under no circumstances will NAOHOA tattoo anyone below the age of 18 (Tattooing of Minors Act 1969) – even with their parent’s permission. All customers are required to show proof of ID at their Consultation.

Given the waiting list, I’ll allow clients to attend Consultations leading up to their 18th, but will not tattoo them until after their 18th birthday.

Do you accept walk-ins?

Due to the bespoke nature of work carried out, NAOHOA is an Appointment-Only studio.

Please respect the fact that even if you walk in and I’m not tattooing someone, it is most likely that I’ll be working on admin or a design for a client and may not be available to tattoo you. This is why appointments are preferred so I can organise my time and give my undivided attention to each client.

Designs from my one-off Flash collection, script or original art provided by clients can skip the waiting list. Please contact me for the secret link to make your booking.

If I need to cancel my appointment, can I get my Booking Fee back?

If you contact me with over 7 days’ notice then you can re-schedule your appointment ONCE at no extra cost. No-shows or rescheduling/cancellations within a week will result in loss of the Booking Fee (£20) and you will have to pay it again upon your next appointment.

Is there anything you won’t tattoo?

• Intimate areas
• Anywhere above the neckline (exceptions: the nape of the neck or behind the ear)
• Soles of the feet
• Offensive material
Please respect that the artist is a fellow human being with their own set of morals and may reject your design idea if she deems it too offensive/insulting/uncomfortable.

Do you tattoo men?

Of course! Most of my clients happen to be women, but all genders are welcome here.

Can I have a tattoo done if I’d been drinking the night before?

Clients are asked to avoid alcohol, aspirin and drugs 24 hours prior to their appointment. NAOHOA will not tattoo anyone who appears to be inebriated or under the influence of drugs due to higher risk of the client’s safety.

Where can I leave a review?

NAOHOA values your custom and appreciates online reviews to help build a strong reputation. Please use GoogleFacebookYell or email me your testimonial for the website. Thank you!


How long are they?

Up to 30mins

What are they for?

The face-to-face chat will help me get to know you, so I can design your tattoo more effectively. You will also complete a Medical Form and, if applicable, have a Saniderm Patch Test. Measurements are taken (or templates made) and you can ask any questions directly in a safe space.

It’s also good to get a feel for the space and see whether it’s right for you. 40% of my clients are first-timers, so I encourage in-person Consultations so they can experience the calming atmosphere in the studio to lessen their anxiety.

…but I live far away from Cardiff

No worries! We can have an online video chat to save you the trip. 😊 Please have measurements ready for me, along with a completed Medical Form (this will be emailed to you, along with a link for the Consultation). The Saniderm Patch Test can be posted to you. 

Can I have a tattoo without a consultation?

If you already have your own design prepared or are interested in my one-off Flash designs, then yes, you can book an appointment without the consultation. Contact me for the secret booking link.


What happens after I pay my deposit?

You’ll be added to my Mega Spreadsheet(!) and added to the Waiting List. I design tattoos chronologically, so all tattoos big and small will be treated the same. I do not give special attention to clients based on how much they pay

I appreciate that the wait is long, but I assure you will not be forgotten! I log everything digitally and make my way through the list one step at a time.

What’s the process?

See how this turned out here.⠀⠀

I’ll send initial sketches first. They’ll be rough, to give an idea of overall shape and composition. You can choose which you prefer, or a combination of what’s available. We work in collaboration to design your tattoo.

After the first stage, I’ll develop it more based on your feedback and show you an iteration either to or closer to completion. 

3 minor edits are available for each design as part of your original quote. Further work will incur an additional fee of £50 per hour.

What happens to the designs I don’t choose?

If the design isn’t too personal (e.g. names, faces, memorabilia) , they’ll be made available as one-off Flash for other people to choose. I’ll make sure they’re not too similar to yours and once tattooed, it will not be repeated at NAOHOA.

Please understand that we have no control over other people copying our work and taking it to other studios.

Ken Wong designed his tattoo during his train ride from London!
Ken Wong designed his tattoo during his train ride from London!

I found a design I like from the internet/a book/somewhere else. Can I have that done exactly as it is?

This depends on the design – if it is generic then most likely, yes. If it’s another artist’s work then I will require their permission for you to use their work in writing (or printed email). Plagiarism is a huge issue within the art community and I will not have a part in it. Alternatively, I can design something for you within a similar style, involving elements that are personal to you, so that it is a unique design that only you will have.

What Do You Use to Design Tattoos?

I use an iPad Pro with an Apple Pencil, along with an app called Procreate.

Do tattoos hurt?

This depends on the size of your tattoo, where you’ll be getting it done and your personal tolerance to pain. Given the variables, it is impossible to accurately gauge how much a tattoo would hurt because everyone is different. Full blog post here.

Can I do anything to feel less pain when tattooing?

Paracetamol helps with pain, whilst ibuprofen reduces swelling. If you’re not allergic to them, they can be taken together after eating.

If you’d like to numb your skin in advance, numbing cream is okay, though you’ll need to supply and apply it yourself. Brands such as NumitLMX4 and Ametop are MHRA-approved creams (5% or less). If using, please bring the box to make a note of their batch number on the Consent Form. It’s important to do a patch test to check it doesn’t change the texture of your skin. Emla is not suitable, because it makes the skin leathery and isn’t made for tattoos. You will need to clean, shave and apply cream to the area at least one hour prior to your tattoo.

Under no circumstances will NAOHOA provide these for you. Clients use these products at their own risk. 

Mindfulness techniques can also help reduce pain. Read my blog post “Keeping a Calm Mind” to find out more.

How do I look after the tattoo afterwards?

Please visit the Aftercare Advice page for in-depth advice on caring for your tattoo. You will also receive an Aftercare Guide card in your gift bag if you’re a first-time NAOHOA customer.

There are bits falling off! Is this normal?

When the tattoo is healing, it is inevitable that parts of it will flake off as a new layer of skin is produced. This is called the scabbing phase and is completely normal, so try not to worry about it. Keep the area clean and moisturised and avoid scratching it or picking the scabs. Refer to the Aftercare Advice page for more info.

Will it fade a lot?

Generally, tattoos tend to fade ~40% after healing depending on the ink used, the individual’s skin type and level of aftercare treatment, so don’t be too alarmed if this happens. Lighter colours (e.g. white, pastel colours) tend to fade quicker and more easily than darker colours (i.e. black), especially when exposed to UV rays (sun light). It is therefore advised that sun cream (minimum 30SPF) is used after your tattoo is healed to protect its colour. It is not uncommon for people to come back after several years for a touch-up to compensate for fading.

Is blow-out common?

“Blow-out” is a term used when ink bleeds under the skin, much like a bruise. Areas where the skin is thin and/or over bone are more prone to blow-out.

Naturally, I try my best to avoid this by not going in too deep. However, occasionally this may happen. Touch-ups are free for up to 30mins if booked within 6 months of the original booking.

Other occurrences include stretching the skin or frequent or excessive pressure/impact on the tattoo while it’s healing. Tattoo are an open wound – let it rest and be gentle with it.

Click here to read the full blog post: “What Is Tattoo Blowout?

chillout

I’m scared! Can I bring a friend?

NAOHOA totally understands that getting a tattoo is a big step for most people and that it’s nice to have someone around for support. There is a space for one guest to sit with you, but due to space restrictions and risks of distraction, please avoid bringing groups in. I am happy to accommodate you and one additional friend or partner but please be respectful of the craft and the level of concentration required. Individuals or groups that cause excessive ruckus will be asked to leave.

There are reading, puzzle, colouring and doodle books available for your +1 and you’re both entitled to complimentary beverages by Leaf and Bean and Illy during your stay.

Can I listen to my own music?

Certainly, though please bring headphones so I don’t get distracted. Tattooing takes a lot of concentration and our tastes might not gel.

Can I have a hug?

Getting a tattoo can be an emotional experience! Unless I already know you personally, I will not initiate hugs in order to maintain professionalism. If the moment takes you, it’s okay…just don’t make it awkward, alright? 😛

Have a question that hasn’t been answered here? Please email me at info [at] naohoa.com

Aftercare Advice

After investing in your new tattoo, you’ll want to keep it looking fresh and vibrant for as long as possible. Here are a few tips on keeping your art alive for many years to come.

This is a guide only and not meant to replace medical advice.


When You Return Home From Your Tattoo Session:

If not using Saniderm
  1. Wash your hands and remove the protective covering. Clean the area with warm water. If you require soap, use a brand that is mild and alcohol and scent-free.
  2. Apply a thin layer of aftercare cream*.
  3. Repeat steps 1 & 2 3 times a day until the tattoo has healed (2-6 weeks, depending on the individual and quality of aftercare treatment).
    If you’d prefer to switch to a different moisturiser, use a natural type (e.g. cocoa butter) after at least 5 days of using aftercare cream.
If using Saniderm, click here for instructions.

* A free sachet of After Inked®** cream is provided in your gift bag if you’re a first-time customer.
75ml tubes can be bought in-store for £15 (subject to availability).
** After Inked® is a reputable brand of aftercare cream that is free from harmful chemicals, uses natural ingredients and is vegan-friendly.


Tips

  • Keep the area clean and aerated as much as possible.
  • Wear loose clothing to avoid garments sticking to the tattoo.
  • Wear loose pyjamas that cover the tattoo when sleeping. If it sticks the following morning, soak the garment (or shower) under warm water so it can be removed safely and with minimal damage.
  • Your tattoo will become itchy while it heals. Do not scratch. Either pat the area or apply a cold compress to soothe the itching.
  • After healing, always use sun cream (minimum 30SPF, ideally 50SPF) when your tattoo is exposed.
  • Keep the area clean and moisturised to reduce the formation of scabs.

Avoid

  • Bathing for 24 hours after getting the tattoo.
  • Swimming/sunbathing/hot baths or showers/waxing/using saunas or steam rooms until the tattoo is completely healed.
  • Submersing the tattooed area under water or letting water run directly on it.
  • Strenuous exercise that would cause excessive sweating (thus clogging of pores).
  • Using scrubs/towels/loofas on the tattooed area whilst washing. Only use your hand and warm water (optional: mild, scent and alcohol-free soap).

Signs of Infection

If appropriate aftercare is not followed infection may occur. The signs of infection are:

  • Swelling and redness that increases around the tattoo.
  • A severe burning and throbbing sensation round the site.
  • Increased tenderness and increasingly painful to touch.
  • An unusual discharge (yellow or green) with an offensive smell.

Speak to me and seek medical attention immediately if you suffer from any of the above or have any concerns regarding infection in your tattoo or if there are any signs of an allergic reaction to any of the products used.


If you have any more questions, please refer to the F.A.Q. page. If your question has not been answered there, feel free to contact me for assistance: info [at] naohoa.com

Review

If you enjoyed your experience at NAOHOA, I’d greatly appreciate a review on Google and/or Facebook. These help others find me and get an idea of what it’s like here.

Getting a tattoo for the first time or with a new artist can be a daunting experience. As much as I try to make it as comfortable as possible for my clients, ultimately, it’s your word they’ll listen to most, and rightly so. It’s taken me years to build this business up from scratch and I’d be forever grateful if you could spend one moment to leave your thoughts so more people can get inked here! 🤗